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After Sale

Soul Works

All melamine products are food-contact-safe and follow various quality aspect and have main certifications such as FDA,LFGB,SGS,CE/EU. You can rest assured to use the products.We will uphold the spirit of innovation, high quality, on-time delivery and considerate service to satisfy clients.


Pre-sale Service

To improve service continually, that is, our sales personnel will serve you with right products at the right time and place.Following the procedure but not formalizing,flexibility and concision.


After-sale Service
Be positive to handle with each emergency. Keep good communication and zero-complaint to settle the problem.

FAQ

Solutions about the broken products.
If products are damaged in the transportation, please contact us and send us the photos of broken item, we will offer help for you in time.

Questions about shipment.
We will choose the fastest transport company and arrange the shipment as soon as possible, but we can not make sure the arrival time. If your cargo is delayed for a long time, please contact our customer service representative soon.

Questions about sample fee.
a. Charge for sample fee according to the actual value of samples.
b. Return the sample fee after confirmed order(bulk order).Freight collect.

Can Melamine tableware be used in Microwave Oven?
Melamine tableware shoule be keep away from fire, and can not be used in Microwave Oven or toaster, unless marked specially.

What is Melamine tableware?
Melamine tableware, also known as imitative porcelain tableware, is non-toxic and odorless. With a tight structure and excellent durability, it is corrosion-resistant and not easy broken. It’s your best choice as Hotel and restaurant tableware.

How to become the agency partner of us?
Our company is specialized in manufacturing and selling melamine tableware, please contact us directly by the free consultation hotline: 0755-25194810 25194775.
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